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FAQ

This page will give you answers to most common questions but feel free to contact us if you have any other queries.

 

SHIPPING UPDATE (2024)

Due to operational issues at our USA warehouse we are currently only selling via our Brand Store on Amazon.com

It's the same collection you know and love and in most cases you may get your deliveries even faster!

Thank you for supporting us while we work to restore our shop.

In the meantime you will see all the buttons on this website will re-direct you to our Amazon.com store: Amazon.com/tideandtales or to individual product pages on Amazon.com

Where can you ship your products?

We sell primarily on Amazon USA marketplace but you may find our products available for purchase via Amazon platform around the world.

Are all your products available on the website?

Our full collection is available on Amazon.com/tideandtales.

Do you offer refunds?

All marketplace sales will follow marketplace refund and exchange policies.

How much is your shipping?

Shipping and tax are calculated at checkout via the Amazon marketplace

 

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